Your privacy matters to nagavai. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.
Six things nagavai does to protect your personal data — before you read the full policy.
Every connection to nagavai is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are transmitted securely at all times. No data passes between your device and nagavai's servers in plain text — ever.
Nagavai does not sell, rent, or trade your personal information to third-party marketers. Your data is used to operate your account, process payments, and improve the nagavai platform — nothing else. You are a player, not a product.
Nagavai only collects the data that is genuinely needed to run your account and comply with regulatory requirements. We do not collect data for the sake of it. If we do not need it to serve you better on nagavai, we do not ask for it.
You have the right to access, correct, or request deletion of your personal data held by nagavai. These are not just words — you can exercise these rights at any time by contacting our support team. Nagavai will respond to all data requests within 30 days.
Nagavai uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We do not use cookies to track you across other websites. You can manage cookie preferences in your browser settings.
Your bKash, Nagad, and Rocket payment details are processed through encrypted channels and are never stored in plain text on nagavai's servers. Payment data is handled in compliance with applicable financial security standards to keep your money safe.
Nagavai ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how nagavai collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the nagavai website or mobile application.
By registering on nagavai and using our services, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, please do not use nagavai.
This policy applies to all nagavai services — including cricket betting, live casino, instant games such as Mines Gold, Fortune Tree, Lucky Dice, European Roulette, Tongits Go, and Panda Dragon Boat — and any future services added to the nagavai platform.
Nagavai collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of what nagavai collects and why.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided during registration or KYC verification |
| Contact Data | Mobile number, email address | Provided during registration |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Provided when making deposits or withdrawals |
| Account Data | Username, password hash, account balance, bet history | Generated automatically when you use nagavai |
| Device & Technical Data | IP address, device type, browser, operating system | Collected automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration, click patterns | Collected automatically via analytics tools |
| Communications Data | Support chat transcripts, emails sent to nagavai | Collected when you contact nagavai support |
Nagavai does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Nagavai uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.
Nagavai processes your personal data on the following legal grounds:
Nagavai does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom nagavai shares data are required to handle it securely and in accordance with applicable privacy laws. Nagavai does not permit third parties to use your data for their own marketing purposes.
Nagavai uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use nagavai so we can keep improving it. Here is what each type of cookie does on nagavai:
Nagavai does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of nagavai.
Nagavai retains your personal data for as long as your account is active and for a period after account closure as required by law and our regulatory obligations. Specifically:
When your data is no longer required for any of the above purposes, nagavai will securely delete or anonymise it. You may request early deletion of your data subject to the limitations described in Section 8 below.
As a nagavai player, you have the following rights over your personal data. These rights are genuine and nagavai takes them seriously.
Request a copy of all personal data nagavai holds about you. We will provide it within 30 days of your request.
Ask nagavai to correct any inaccurate or incomplete personal data held on your account. Updates are processed promptly.
Request deletion of your personal data where nagavai no longer has a legal basis to retain it. Legal retention obligations may limit this right.
Ask nagavai to restrict processing of your data while a dispute about its accuracy or our use of it is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to nagavai processing your data for direct marketing or on the basis of legitimate interests. We will stop unless we have compelling grounds to continue.
Nagavai takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
While nagavai takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your nagavai login credentials with anyone.
Nagavai is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on nagavai or attempt to use any of our services.
If nagavai discovers that a player is under 18, the account will be closed immediately, all funds will be returned to the payment source used for deposits, and any winnings will be voided. If you believe a minor has registered on nagavai, please contact our support team immediately at [email protected].
Nagavai may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or via an in-platform notification at least 7 days before the changes take effect.
The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically. Continued use of nagavai after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you disagree with any changes to this policy, you should stop using nagavai and contact our support team to request account closure and deletion of your personal data where legally permissible.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nagavai handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For data access, correction, or deletion requests, please email us with your registered account details and a clear description of your request. Nagavai will acknowledge your request within 3 business days and provide a full response within 30 days.